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Return Policy

RETURN POLICY

Last updated February 08, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty-five (35) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


RETURN PROCESS

To return an item, please email customer service at sales@sunthen.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Sunthen
Attn: Returns
RMA #
No. 598, Heilongjiang Road 
Tianyuan District
Zhuzhou, Hunan 412000
China  

Please note, you will be responsible for all return shipping risks. We strongly recommend that you use a trackable method to mail your return. 


REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty-five (35) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Refunds will be returned to the payment account within 5 business days.  If it doesn't get it in time, please contact us freely. 

EXCEPTIONS    

The following items cannot be returned or exchanged:
 
     ●     The supply of Goods made to Your specifications or clearly personalized.   
     ●     The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.   
     ●     The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.   
     ●     The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.   


We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
    
     ●     Sale items are FINAL SALE and cannot be returned.
     ●     Shipping fees for the return of defective products to Sunthen After-Sales Service will be borne by the Sunthen.   
     ●     Shipping fees for the delivery of repaired or exchanged products to the client’s address will be borne by Sunthen.   

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 
sales@sunthen.com