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SHIPPING & DELIVERY POLICY

SHIPPING & DELIVERY POLICY
Last updated September 25, 2022

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.sunthen.com/terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Shipping Times

After placing the order, you will have 48 hours to cancel it or modify it for free. 

Once your order is shipped, you will be emailed with the tracking information of your package.
Also, you can choose your preferred shipping method during the checkout process. Kindly advise: please select Priority Express if you need our product urgently.

The total delivery time is calculated from the time your order is successfully placed to the time received. Total delivery time is broken down into processing time and shipping time.

Processing time: The time it takes to prepare your item(s), includes preparing your items, performing quality inspections, and packaging for shipment.
Shipping time: The time for your item(s) to travel from our warehouse to your destination. The shipping time depends on the shipping method you chose. Please refer to the shipping fees section for details. 

All times and dates given for delivery of the products are given in good faith but are estimates only.
Unless specifically noted, estimated delivery times reflect the earliest available delivery, and processing time is 1-3 days (Only including Monday to Saturday) after the day we accept your order. For more information please refer to our Terms.

Note: The above processing time is calculated by using Monday to Saturday days.

Shipping Fees

We offer shipping at the following rates:

Shipping MethodShipping RatesDelivery Time
Flat Shipping (Promotional)$10About 5-30 Calendar Days to Worldwide
Standard ExpressBased On WeightsAbout 5-15 Calendar Day to Worldwide
Priority ExpressBased On WeightsAbout 3-7 Calendar Days to Worldwide
Note: The above shiping time is calculated by using Monday to Sunday.


Detailed pricing information is visible when placing an order. (Like the following)
Choose the correct destination, then select the shipping method, to obtain an accurate shipping cost.



The transit time(delivery time) depends on where you're located, the shipping method you choose, and where your package comes from. We will keep you informed of any problems here to help you get your order as soon as possible.  

Because of global COVID-19, we cannot ensure the delivery time by sea (some times more then 30 days), as many ships stayed in the port and all logistics service providers are affected. Meanwhile, the freight cost by sea has risen a lot more than before.

For some overweight packages, we cannot afford this cost and will need you to cover the extra freight cost. We suggest you should choose a faster shipping method in this case, and we will try our best to find a solution to make the shipping cost lower and will make a refund to you if you cannot cover the whole freight cost. 

Some locations and countries don't support ship by sea, in this case, we are not able to ship your package at a flat shipping rate. Our service team will contact you via this issue as soon as we can and we will make you a refund if you don't agree to pay the additional shipping cost by express.

For EU and UK consumers: This does not affect your statutory rights. 

Location We Ship To

We can ship our products to almost every country through Express. 

Sunthen ships worldwide, covering Europe, North America, Oceania, Asia, South America, Africa, and more. We cooperate with international carriers and guarantee that your order reaches you safely and securely. As long as those carriers can reach your place, we can ship our products there. Here is a list of the countries we can ship to. If your country or region is not listed below, please consult us before you place an order.

EuropeAmericasAsiaAfricaOceania

Albania

Andorra

Austria

Belarus

Belgium

Bosnia and Herzegovina

Bulgaria

Croatia

Czech Republic

Denmark

Estonia

Faroe Islands

Finland

France, Metropolitan

FYROM

Germany

Gibraltar

Greece

Guernsey

Hungary

Iceland

Ireland

Isle of Man

Italy

Jersey

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Moldova, Republic of

Monaco

Montenegro

Netherlands

Norway

Poland

Portugal

Romania

Russian Federation

San Marino

Serbia

Slovak Republic

Slovenia

Spain

Svalbard and Jan Mayen Islands

Sweden

Switzerland

Turkey

Ukraine

United Kingdom

Vatican City State (Holy See)

Anguilla

Antigua and Barbuda

Argentina

Aruba

Bahamas

Barbados

Belize

Bermuda

Bolivia

Bonaire, Sint Eustatius and Saba

Brazil

Canada

Cayman Islands

Chile

Colombia

Costa Rica

Cuba

Curacao

Dominica

Dominican Republic

Ecuador

El Salvador

French Guiana

Guyana

Greenland

Grenada

Guadeloupe

St. Pierre and Miquelon

Guatemala

Haiti

Honduras

Jamaica

Martinique

Mexico

Montserrat

Nicaragua

Panama

Paraguay

Peru

Puerto Rico

St. Barthelemy

Saint Kitts and Nevis

Saint Lucia

St. Martin (French part)

Suriname

Trinidad and Tobago

Turks and Caicos Islands

United States

Uruguay

Venezuela

Saint Vincent and the Grenadines

Afghanistan

Armenia

Azerbaijan

Bahrain

Bangladesh

Bhutan

Brunei Darussalam

Cambodia

China

Cocos (Keeling) Islands

Cyprus

East Timor

Georgia

Hong Kong

India

Indonesia

Iraq

Israel

Japan

Jordan

Kazakhstan

Kuwait

Kyrgyzstan

Lao People's Democratic Republic

Lebanon

Macau

Malaysia

Maldives

Mongolia

Myanmar

Nepal

Oman

Pakistan

Philippines

Qatar

Saudi Arabia

Singapore

South Korea

Sri Lanka

Syrian Arab Republic

Taiwan

Tajikistan

Thailand

Turkmenistan

Uzbekistan

United Arab Emirates

Viet Nam

Yemen 

Algeria

Angola

Benin

Botswana

Burkina Faso

Burundi

Cameroon

Canary Islands

Cape Verde

Central African Republic

Chad

Comoros

Congo

Cote D'Ivoire

Djibouti

Democratic Republic of Congo

Egypt

Eritrea

Ethiopia

Equatorial Guinea

Gabon

Gambia

Ghana

Guinea

Guinea-Bissau

Kenya

Lesotho

Liberia

Libyan Arab Jamahiriya

Madagascar

Malawi

Mali

Mauritania

Mauritius

Mayotte

Morocco

Mozambique

Namibia

Niger

Nigeria

Reunion

Rwanda

Senegal

Seychelles

Sierra Leone

Somalia

South Africa

Sudan

South Sudan

Swaziland

Tanzania, United Republic of

Togo

Tunisia

Uganda

Western Sahara

Zambia

Zimbabwe

Sao Tome and Principe

American Samoa

Australia

Christmas Island

Cook Islands

Falkland Islands (Malvinas)

Fiji

French Polynesia

Guam

Kiribati

Marshall Islands

Micronesia, Federated States of

Nauru

New Caledonia

New Zealand

Niue

Norfolk Island

Northern Mariana Islands

Palau

Papua New Guinea

Pitcairn

Samoa

Solomon Islands

St. Helena

Tokelau

Tonga

Tuvalu

Vanuatu

Wallis and Futuna Islands

If any further questions about the shipment to your country, please try to contact us at [email protected], we're pleased to help you!


ABOUT CUSTOM CHARGERS?

Shipping fees paid during checkout do not include taxes and import duties.


Please note, we will cover the export customs charges from China to your location but may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. 

Many countries do not charge import duties on private items below a certain stated value. This is friendly advice you to find out about the local regulations prior to ordering from us. Sunthen is not able to cover the taxes and customs duties in your country. If you refuse delivery of a package due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes. 


ARE THERE OTHER SHIPPING RESTRICTIONS?

  • Some shipping methods cannot be shipped to the P.O. box address, we will contact you in this situation.
  • Not all shipping methods are available for certain items.
  • Orders only ship on business days, which are Monday - Saturday.
  • Shipping costs may be different if your address it's treated as a remote address by the carrier. Extra freight costs will be charged and our service team will contact you in this case. 
  • Sunthen offers a flat rate of $10.00 shipping for all orders. If a product is eligible to ship via sea or small postal shipping, then the $10.00 flat rate applies.


WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.sunthen.com/return-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

  • Phone: +86 19958784224